Returns - 100% Satisfaction Guarantee

We say we're about passion, and we mean it. 

If for any reason the product you receive from us doesn't make you smile, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. We apologize, but shipping charges cannot be refunded.

Returns Are Simple

Choose from two options:

Product Damaged/Defective

If your product arrives damaged or defective in some way we offer a hassle-free Art Return process to speed replacement. Here's how:

  1. Take a digital photo of your damaged product and the shipping container. 
  2. Attach your photos to an email and send them to support@israelframed.com. Please include your order number, a brief description of the reason for the return, and whether you'd like a replacement or a refund.
  3. You will receive an email within 24-48 hours confirming that your Art Return is being processed.
  4. When your Art Return is confirmed, we will provide shipping instructions and process the refund.

    Regular Returns

    You may return your product for a full refund of the product cost (excluding shipping charges) by following these simple steps:

    1. Please email us at support@israelframed.com with your name, order number, and reason for the return. 
    2. Complete the Return Instructions form on the back of the packing slip included with your order.
    3. Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method. Also, please keep the order number for your records.

      Returns Address
      IsraelFramed.com Returns
      10319 Westlake Drive #410
      Bethesda, MD 20817

    4. We will typically issue your refund within 48-72 hours of receiving the package.